Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Residents are responsible for electricity. Water is paid as a monthly flat rate fee depending on the size of the apartment. Gas and trash are included in rent!
Security deposits will vary depending on qualifying criteria. The standard security deposit is 1-month to 2 months of market rent.
Rent is always due on the first and a $150 late fee is assessed on the 6th of every month (even Sundays and holidays).
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $300 pet fee for one pet or a nonrefundable $500 pet fee for two pets. Monthly pet rent is $30 per pet.
Resident Questions
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Yes, Xfinity is our community cable and Internet provider.
Yes! We have partnered with a national renter’s insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.
No you may not. We will be providing charcoal grills in a new picnic area coming summer 2020.
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. We do not do after hour lockouts.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
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Our team is always ready to answer your questions.
Testimonials
I love my apartment. I have a 2 bedroom apt. It has washer and dryer which is very convenient. The staff is awesome.
- Google Reviewer
Love my apartment...Been out here for 14 years and counting.
- Apartments.com Reviewer
I have lived in Indian Springs for over 5 years. I enjoy living here. If you have pets this is a great place.
- ApartmentRatings.com Reviewer
I wish I could tell everyone how great this place is. I feel like family living here. I have never met nicer people than I have here.
- ApartmentRatings.com Reviewer
Love my apartment I really missed it out here Glad to be back
- Google Reviewer
I would like to start by saying indian Springs is a great place to live. The staff is always friendly and efficient. The maintenance always stops and talks with me to see how I'm doing when they see me. I have been here since 2018 and I can't complain.
- Google Reviewer
This company is so attentive to our needs. They have amazing maintenance staff, they are so nice and able to fix anything, anytime you call the office the office staff are always there to help whatever needs attention to. Seriously the best management company.
- Google Reviewer
I love the area I live in. All the amenities, they care about the property. They also care about us as tenants. Maintenance be on their jobs. What a special place to live
- Facebook Reviewer
I enjoy living in this community. They are building and doing so much to property. The office staff always take care of me when I need something. The maintenance is fast and my apartment is in good working order. My family enjoys sitting on my patio and relaxing. I love it here.
- Facebook Reviewer
I love it here at Indian Springs. I love my apartment the best thing is my little nook in the kitchen along with the washer and dryer that comes with my unit. I love my central air. The staff is super friendly and help me with whatever I need. I couldn't ask for a better place
- Google Reviewer